Betjiji Help Center — Answers to all your questions, anytime

Payment Guide — Deposits & Withdrawals

Depositing and withdrawing at betjiji is designed to be straightforward for users in Bangladesh. There are currently four main payment methods available.

To deposit via Mobile Pay, log in and go to the Wallet section, select "Deposit", then choose Mobile Pay. Enter the amount, provide your Mobile Pay number, and confirm with your Mobile Pay PIN. Funds are usually credited to your account within 1–2 minutes. The same process applies for Nagad and Rocket.

Withdrawals may take a little longer to process — typically between 15 minutes and 24 hours. Before your first withdrawal, you'll need to complete account verification. This is a one-time step and won't be required again after that.

What to do if a payment gets stuck

Network issues can sometimes cause a payment to show as pending. If that happens, check a few things: first, open your Mobile Pay or Nagad app and see whether the amount was deducted. If it was deducted but hasn't appeared in your betjiji account, contact support with your transaction ID. If the issue isn't resolved within 2–3 hours, send the full details by email.

Account Guide

Keeping an active and secure account on betjiji means a safer betting experience. If you ever need to change the details you provided during registration, you may need to contact our support team — so it's best to enter accurate information from the start.

Forgot Your Password

On the login page, click the "Forgot password?" link. Enter your registered phone number and you'll receive an OTP. Use the OTP to set a new password. The whole process takes under three minutes.

Why Is Account Verification Required?

Before your first withdrawal, betjiji requires a photo of your national ID or passport. This is purely to protect players. Once verification is complete, all future withdrawals are processed automatically — no further action needed.

Bonus Guide

Betjiji offers several types of bonuses. Get a welcome bonus on your first deposit, free spins on selected slot games, and cashback based on your weekly losses. Each bonus comes with its own wagering requirements — meaning bonus funds can't be withdrawn directly. You'll need to place a specified amount in bets before the balance becomes withdrawable.

Wagering requirements typically range from 10x to 30x. For example, a BDT 1,000 bonus with a 20x requirement means you'd need to place a total of BDT 20,000 in bets. Once that threshold is met, the bonus balance converts to real balance. Wagering counts at 100% on selected games and at a lower rate on others.

Games & Betting Guide

Betjiji offers games across three main categories — Slots & Casino, Live Casino, and Sports Betting. Each category has its own set of rules.

In slots, check the RTP and volatility to pick a game that suits your style. Live Casino games are played in real time with live dealers, so a stable internet connection is essential. For Sports Betting, always review the odds carefully before confirming a bet — once confirmed, bets generally cannot be cancelled, though some bets may be cancellable before the match kicks off.

When Games Won't Load

Clear your browser cache and refresh the page. If the issue persists, try a different browser — Chrome or Firefox generally work best. If you're still experiencing problems, reach out via the support chat and they'll give you an instant update on the game server status.

Mobile Guide

Most betjiji users in Bangladesh access the site from their mobile phones. With that in mind, the entire betjiji interface is fully mobile-optimized. There's no need to download a separate app — every feature is available right from your mobile browser.

Add betjiji to your home screen for quick access. Open the site in Chrome, tap the menu, and select "Add to Home Screen." After that, tapping the icon takes you straight to the site — just like a native app.

Security & Safety

A few simple habits go a long way in keeping your betjiji account secure. Use a strong password — at least 8 characters, including numbers and special symbols. Never use your betjiji password on any other site. Always make sure you're logging in through the correct URL: betjiji.app.

If anyone claiming to be from betjiji calls or messages you asking for your password or OTP, never share it. betjiji's support team will never ask for your password over the phone. If anything seems suspicious, change your password immediately and notify support.