Betjiji Privacy Policy — Your Data, Kept Safe

Betjiji (hereinafter referred to as "we", "the platform", or "betjiji") is a trusted online Sports Betting and gaming platform. We understand how valuable your personal data is, which is why betjiji's Privacy Policy is built to ensure the highest level of protection for your information.

This Privacy Policy applies to the betjiji website, mobile app, and all associated services. "User" or "you" refers to any individual registered with or using the betjiji platform.

We recommend reading this Privacy Policy in full before creating an account or using betjiji's services. This policy may be updated periodically, so please revisit this page from time to time.

Betjiji only collects information necessary for service delivery and security. We do not request any additional or irrelevant data.

Information provided directly

When you register or use betjiji's services, the following information is collected:

• Identity information: Full name, date of birth, nationality.
• Contact Details: Email address, mobile number, and residential address.
• Proof of Identity: A copy of your national ID, passport, or driving license (for KYC verification).
• Payment Information: Mobile banking number or bank account details.
• Support Information: Information provided when contacting customer support.

Automatically Collected Information

Betjiji uses collected data solely for specific, legitimate purposes. No information is used beyond its intended scope.

Primary Use Cases

• Account management: To verify registration, login, and account security.
• Service Delivery: To manage betting, payment processing, and withdrawals.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Customer Support: To resolve your complaints and inquiries.
• Security: To detect and prevent suspicious activity.
• Legal Compliance: To generate reports as required by regulatory authorities.
• Service Improvement: To enhance the overall betjiji experience.

For marketing or promotional communications, betjiji only uses your data with your consent. You can opt out of marketing communications at any time.

Betjiji uses cookies and similar technologies to enhance your experience on the website and app. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Required for login sessions and platform security. Disabling these cookies will affect the platform's functionality.
• Performance Cookies: Used to monitor site speed and overall performance.
• Functionality Cookies: Helps remember your preferences and language settings.
• Analytics cookies: Used to analyze user behavior and improve our services.

Betjiji never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Relevant information is shared with Mobile Pay, Nagad, Rocket, or our banking partners to process transactions. These partners operate under their own privacy policies.
• Identity Verification Services: Information may be shared with licensed verification agencies to complete the KYC process.
• Legal Obligations: Information may be disclosed in response to court orders, government investigations, or regulatory authority requests.
• Fraud prevention: Relevant authorities may be informed if money laundering or fraud is suspected.

Betjiji retains your data only for as long as required. After the specified period, data is securely deleted or anonymised.

Betjiji believes you should have full control over your own data. That's why we provide you with the following rights:

To exercise any of these rights, email us at support@betjiji.app. betjiji will typically respond to your request within 30 business days.

Betjiji's services are intended for users aged 18 and above only. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered on betjiji, the account will be closed immediately and all associated data will be deleted. If you believe your child is using betjiji, please contact us at support@betjiji.app.

Betjiji uses industry-leading security technology to protect your data. Our multi-layered security framework safeguards your information at every step.

Technical security

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall: Advanced firewall systems block unauthorized access.
• Two-factor authentication (2FA): An extra layer of security when logging into your account.
• Encrypted storage: All sensitive information in the database is stored in encrypted form.
• Regular security audits: Third-party expert teams conduct regular system audits.

Operational security

• Betjiji staff can only access specific data when required for their work.
• All staff are bound by confidentiality agreements.
• Regular security training is provided to all staff.
• In the event of a data breach, affected users will be notified within 72 hours.

Betjiji may update this Privacy Policy from time to time. Changes may be made to reflect service improvements, legal updates, or the adoption of new technologies.

For significant changes, betjiji will notify you through the following methods:

• Update notifications will be sent to your registered email address.
• You will be informed of any changes upon logging in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of betjiji after any policy changes will be considered your acceptance of the updated policy. For significant changes, we may seek your explicit consent directly.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to betjiji's data protection team. We take every message seriously.

• Email: support@betjiji.app
• Live Chat: Available directly on the platform 24/7.
• Help Centre: Access detailed guides and support

Betjiji typically responds to data protection requests within 30 business days. Complex matters may take up to 60 business days to resolve.